About Us
Team
Simon Teow
Former Malaysian Airlines Inflight Supervisor with substantial experience and outstanding Customer Service skills spanning over 30 years in the service industry. He has led a team of international crew to serve customers of diverse racial and social standing. A natural leader and coach with proven capability of managing his team, he demonstrates forethought in planning to ensure successful tasks that would leave customers with a great sense of satisfaction. An excellent negotiator with the ability to think and act tactfully under the most stressful and difficult circumstances even when faced with the most difficult customers during his career. Understanding human is a skill which he had mastered and now shares in his training. He had explored all the major continents in the world and understands their unique cultural differences and approached in most situations.
Currently, he is a successful entrepreneur and a HRDF/PSMB certified trainer specialising in customer service, communication skills and leadership. Also certified trainer for Jabatan Pembangunan Kemahiran -SKM- Vocational Training Operation under Ministry of Human Resources Malaysia. He is actively involved in coaching and training. He wishes to share his knowledge and vast experience which undoubtedly will greatly benefit others. A gifted thinker and speaker, he uses of stories-telling and his experience and in his training environment with real life fact related to the training needs and this technique is effective and aid with the retention of course information by the participant. This also make the session effective and engaging.
Simon had delivered numerous training in various levels of job scope and departments at Kahzanah SLIM Program, Malaysia Airlines, Felda Prodata Systems, KPJ Healthcare, HeiTech Padu, Malaysia Mining Corp, Unitar, Meditop Corporation, Dong Yang Elevators and more.
Azizah Mat Dom
Started her career as a banker. Twenty six years banking experience has made her very well-versed in operations and financing Conventional and Islamic products and services.
A certified trainer with HRDF/PSMB, Malaysian Institute of Management(MIM), People Potential and she has also obtained the certification in NLP (Neuro-Linguistic Programming). She uses the NLP concept to help her participants overcome fears, increase confidence, enrich relationships and achieve greater success.
Her training has become more personalised as she also uses the EQ (emotional quotient), 7 habits of the highly effective people and the 6 thinking hat concepts to better reach her audience and cater to their different needs. In her sixteen years of training experience, she has helped Senior Managers, Managers, Executives and Clerical improve their work performance with better knowledge as well as improved motivation, in areas of Banking products and services, Management, Sales, Customer Service and Information Technology.
Azizah enjoyed assisting people to realise their greatest potentials and visualises herself excelling in her training career. A graduate in Banking from UiTM, her greatest satisfaction is in contributing positively to participants, the clients and the nation as a whole.
Ibrahim Mohamad
Had fifteen (15) years in banking experience. Among the banks that he has served were United Asian Bank, Bank of Commerce, CIMB and Philieo Allied Bank. Whilst in banking he has gained knowledge and skills in Banking Operations, Customer Service, IT and Marketing Banking Products and Services.
Served as Section Head, IT Operations Department in Government Link Company (GLC) for 15 years before moving to Business Development Consultant, where he was responsible for the development of new businesses and managing sales cycles. He has been very successful in closing deals through prospecting new clients, generating leads and turning qualified prospects into sales.
HRDF/PSMB Certified Trainer and graduated in Information Technology from University Technology Malaysia and in Business Studies from University Malaya. He conducts Motivational Program, Team Building, Stress Management, Time Management, Soft Skills training programes. Few of his signature programs are Telephone Etiquette, Jom Sihat Program (Kehidupan Sihat), Working In Teams, and Enhancing Mind Potential At Work.
Apart from the project management and customer relation with GLC company, he also active giving talks to Government Sectors such as Kastam Di Raja Malaysia , Kementerian Pertanian, Shippiong Agents Association, Freight Forwarders Association etc on Team Work Program.
Ericka Krystalyn
Been in the training field for 10 years. Her first degree in Bsc (hons) TESL from Universiti Malaysia Sarawak (UNIMAS) has served its purpose well as she has been teaching English language in various contexts and organisations ever since graduating in 2006. Other details include;
Trainer has studied English language intensively and extensively
Both her Master & Degree certification covered the study of language, the teaching of language and development of content.
Trainer has trained and taught English language in many contexts including academic, technical, production, business, social and aviation.
Unlike many international bodies or native language trainers/teachers, this trainer has the ability to understand n connect with participants who are very localized (first language being Bahasa, Tamil or Chinese dialect)
Trainer is qualified to train according to MUET & IELTS language standards
Trainer has been certified to conduct language assessment according to the Australian Box Hill standards (assess the 4 language skills: Speaking, Listening, Reading & Writing)
Soo Hoo Yun Hunn
Currently serving as the President of the Malaysian Association of Professional Trainers and Coaches (MAPTaC), Soo Hoo has been a trainer in the area of Subliminal Persuasion, Entrepreneurship and Mindset Breakthrough since 2007. In recognition of his achievements and contribution Soo Hoo is awarded with the prestigious Global Training & Development Leadership Award by The World HRD Congress in their Silver Jubilee Celebration and as Most Distinguished Trainer in Asia’s Training & Development Excellence Award.
Soo Hoo have also recently been listed in Marquis’ “Who’s Who In The World” the world’s leading biographical database which lists the top 2% of the world’s professionals and a source of reference for Forbes in their annual selection.
He began young with a high-flying career in banking sales, servicing high net worth individuals at an international bank. In appreciation of his passion and commitment in managing their financial portfolio, some of his clients shared their experiences with him and mentored him, teaching the business and life skills they had gained in their rich lives.
Managing corporate clients and assisting them to grow their businesses. Among his many successes then was growing the profit of a company from RM 200, 000/- to over RM 1, 000, 000/- in profits within 3 years. Another was in helping a client (KSKW Cambodia Ltd) to acquire and design a USD2Bil integrated development project in 2007.
Soo Hoo has trained regionally to participants from over 30 countries. He have designed a program called Subliminal Persuasion. This program combines the best of Neuroscience Technologies including Hypnosis, NLP & Body Language to influence the decision making process to build deep trust and rapport. This has proven to be a very popular program.
Ernee Yuni
Currently, PSMB-certified trainer and as an independent professional trainer, she delivers her training in an easy to understand approach using real life examples that are relevant to her audience. She graduated from University Malaya in Degree in Accountancy and she was brought to become a professional trainer and has a wealth of experience in enhancing employees’ professionalism in the areas of Corporate Image, Oral Presentation Skills, Communicative Skills, Motivation, Basic Accounting as well as Customer Service.
She has overall 6 years of experience in the training domain. She has managed the entire training functions for the corporate sector and government sector. She has been actively associated with people from various cultural backgrounds to bridge the areas in communication and comprehend the changing needs of an organization.
Her enthusiastic and easy-to-understand presentations have earned her positive feedback from her audiences and clients. Some of the organisations that have benefited from her in-house trainings are Petronas Sudan, Telekom Malaysia, Kementerian Pendidikan Malaysia, Lake View College, Schools and NGO’s.
