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Simon Teow E1770021557305

  • Simon Teow

    Simon Teow brings over 30 years of experience in customer service, leadership, and people development across hospitality, aviation, and corporate sectors. His career spans international hotel brands, global airlines, and award-winning service teams.

    Having worked with VVIPs and multicultural teams across major continents, Simon brings real-world insights into leadership, service excellence, and human behaviour. He is known for his story-driven facilitation style, using practical examples and real workplace scenarios to create engaging, high-retention learning experiences.

    Today, Simon is an HRDC-accredited trainer, entrepreneur, and corporate advisor, specialising in customer service, leadership, communication, and critical thinking. He is actively involved in training and consulting for both public and private organisations across Malaysia.
    Accredited HRDC Trainer
    Certified VTO Trainer

Areas of expertise

Leadership & People Development

Customer Service Excellence

Communication & Critical Thinking

Service Culture & Experience Design

Facilitation & Story-Based Learning

Selected

Clients & Organisations

Malaysia Airlines · Telekom Malaysia · Tenaga Nasional · K-Youth x GIFT- Khazanah National Bhd · KPJ Healthcare · Panasonic · Western Digital · Felda Prodata · Unitar · Meditop · Panasonic · Boston Consulting Group · Persol Consulting · SL 1M – Khazanah

Professional Credentials

Associate Consultant – iSKILL Consultancy, PersolKelly Consulting, Clement & Associates
Vice President (MASDEA) – Malaysia Professional Skill Development Education Association
President (2022–2023) – Rotary Club of Rahman Putra District 3300
Part-time Lecturer -MIB Collage (formally Malaysian Institute of Baking)

Signature Programmes

Frontline Service Excellence
Equipping teams with practical skills to deliver consistent, high-quality customer experiences

Handling Difficult Customers with Confidence
Proven techniques to manage challenging interactions, de-escalate situations, and maintain professionalism

Effective Negotiation Skills
Structured negotiation frameworks to improve outcomes, influence stakeholders, and close with confidence

Stakeholder Engagement & Communication
Building trust and alignment through clear, impactful communication across internal and external stakeholders

Presentation Skills & Delivery Techniques
Enhancing confidence, clarity, and storytelling to deliver engaging and persuasive presentations

Time Management & Personal Productivity
Practical systems to prioritise effectively, manage workload, and improve day-to-day performance